CASE STUDY

90% Reduced Checking Time in Wealth Management Compliance

Adapt to rapid regulatory landscape changes with 100% compliance and expert-in-the-loop feedback.

90% Reduced Checking Time in Wealth Management Compliance

-90%

Reduced checking time

+100%

Cases Checked

01.Background

In one wealth management firm, 30 telephone conversations between brokers and clients are recorded per day. Compliance checkers are tasked with listening to the calls to make sure their brokers adhere to the defined scripts and follow stringent investment regulations.

02.Challenge

Compliance in investment firms typically involves expensive, manually-driven processes which requires long completion times and for each transaction to be compliant and consistent across all the different sales agents' activities. It took the wealth management firm 2 officers (~$100k a year) approximately 5 hours/day to listen to calls and check the emails of each broker.

This process was not scalable for growth, with compliance resources increasing as the company grew. On top of this, the checks were prone to error, resulting in hefty penalities.

03.Solution

Our Intelligent Document Processing solution with Speech-to-Text models extracted and processed emails and call records of each broker to notify those who are violating rules, and quickly learned and adapted to rapid changes in the regulatory landscape with 100% compliance and expert-in-the-loop feedback.

Not only did our solution make the wealth management process simpler and more efficient by automating various workflows, reducing total checking time by 90%, but it also made it easy for users to handle large volumes of data to eliminate inconsistencies and increase efficiency.

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