CASE STUDY

Transforming operational processes using Nexus's AI Factory

Boost operational processes at speed and scale using Nexus's AI-powered technology solutions.

Transforming operational processes using Nexus's AI Factory

>100

Use Cases Prioritised

4

Implementation Plans

+60%

Operational Process Improvement

01.Background

A UK government agency needed to scale their onboarding and operational business processes in a short time frame. Before COVID-19, the agency ran a bulk of their operations manually and their strategy was centred around being a people business. This model, however, is no longer suitable. AI and automation technologies were identified as tools to achieve a digital transformation and enable business continuity.

02.Challenges

IT leaders often face pressure to ensure initial pilot projects succeed to secure further funding. It is common for departments to spend months planning for a pilot instead of getting started with testing the feasibility of the technology. Once an AI pilot project finally launches and the technical feasibility of the technology is proven, many hidden challenges can still emerge such as the integration complexities, high maintenance costs and the need for business process reengineering.

03.Solutions

  • Address business problems and identify benefits using the analysis framework called NAFTA (Need - Alignment - Finances - Tech Complexity - Assess Risks) and the Nexus ROI calculator


  • Design solution architecture and new business workflows


  • Manage timelines and costing for implementation and build to productionalise pilot solutions
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